This is an exciting opportunity to join our successful Deflector Gold/Copper Mine during an expansion phase. We are looking for a site-based ITC Support Officer to take responsibility for delivering and maintaining IT systems & support for an initial 12-month fixed term. Based primarily at the Deflector mine, this role will also take on responsibility for supporting the nearby Rothsay Mine which commenced recently. This is a newly created role which will work back to back with an existing ITC Support officer and assist the Perth-based IT team in delivering support and project work to the mine in this important phase of growth. Key areas of responsibility for this role include:Ensuring service desk tickets are effectively managed and service levels are exceeded;Ensuring clients are kept up to date with resolution efforts on current incidents;Contributing to the documentation of IT Policies and Procedures;Logging calls in the ticketing system, and to update calls as action is taken;Installing and configuring computer hardware, software, systems, networks, printers and scanners;Installing, investigating, diagnosing and solving computer software and hardware faults;Managing stocks of equipment, consumables and other supplies;Installing and maintaining operating systems, network and application software on desktop computers;Maintaining regular housekeeping procedures, including data de-duplication, data backups, network and storage optimisation;Conducting training in systems use and access;Continuously monitoring and maintaining system access and security.ABOUT YOU:You are a driven and motivated IT professional who thrives in a fast-paced and customer-focused environment. Your critical thinking and ability to manage multiple priorities and deadlines within a supportive and appreciative team environment will see you excel in this role.You can demonstrate the following qualifications, skills and experience:Experience in or sound knowledge of Microsoft technologies, such as Active Directory and MS Office suite;Outstanding organisational skills to manage high volumes of cases and deal with multiple clients and vendors;Basic understanding of network technologies, such as switching, routing, and firewalls;Knowledge in Windows Server 2008 R2 / 2012 / 2016; Microsoft Exchange 2010 / 2013 / 2016 & Windows 7/8.1/10;At least 2 years’ experience in a similar role;Basic understanding of Networking (LAN, VLAN, TCP/IP etcâ¦);Demonstrated analytical and problem-solving skills;Demonstrated commitment to providing a high level of customer service;Outstanding written and verbal communication skills, including the ability to communicate technical concepts to nontechnical staff.This role will report to the Perth-based IT Manager, working an 8:6 FIFO roster. It is initially expected to be for a 12-month fixed term but may be extended to meet site requirements. If this role sounds like the challenge you are looking for then please click ‘Apply now’ and follow the prompts.You must be an Australian citizen or hold a valid work visa to work in Australia to be eligible to apply for this position.Silver Lake’s preference is to deal with candidates directly and therefore agencies applications will not be considered at this stage. AUDPerth6000